Veloral – Refund & Return Policy

At Veloral, customer satisfaction is our top priority. Please read our refund and return policy carefully to understand your options for returning products and receiving refunds.

1. Eligibility for Refunds

  • Products must be unused, in original packaging, and in the same condition as received.

  • Refund requests must be made within 14 days of delivery.

  • Perishable items (e.g., pet treats) and opened products cannot be returned for safety and hygiene reasons.

2. How to Request a Refund

  • Contact us via support@veloral.com with your order number and reason for the refund.

  • Our support team will provide instructions for returning the item.

  • Return shipping costs are the responsibility of the customer unless the product was defective or incorrectly shipped.

3. Refund Processing

  • Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

  • Refunds will be issued to the original payment method used for purchase.

  • You will receive a confirmation email once the refund is processed.

4. Exchanges

  • Veloral currently does not offer direct exchanges.

  • If you wish to exchange an item, please return the original item for a refund and place a new order.

5. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 48 hours of delivery.

  • Include photos of the damaged product and packaging.

  • We will provide a replacement or full refund, including shipping costs.

6. Contact Us

For any questions about returns or refunds: